Refund Policy

By placing an order through TheraWear you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (Australia) country.

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, click here. If your return is accepted, we’ll send you instructions on how and where to send your package. If you are returning a faulty or wrong item, we will provide a free return label. Items sent back to us without first requesting a return will not be accepted. All barcodes, packaging and tags must undamaged and intact. Items sent back with barcodes, packaging or tags tampered with will not be accepted.

Return Shipping Instructions

If You Purchased Free Returns Coverage 

  1. Start your return through our returns portal.

  2. Submit your return request for approval.

  3. Once your return is approved, a prepaid return shipping label will be emailed to the email address used when placing your order.

  4. Print the label, attach it to your package, and ship your item back.

If You Did Not Purchase Free Returns Coverage 

  1. Start your return through our returns portal.

  • Purchase a return shipping label directly through the portal.

  • Your return label will be emailed to the email address used when placing your order.

  • Print the label, attach it to your package, and ship your item back.

Please note that returns must be submitted through our returns portal before items are shipped back.

 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For faulty, damaged or wrong items, email us at support@therawear.com.au with your order number and a photo, and we’ll cover the return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We exchange products that are damaged, wrong product, wrong size or defective. If the size you chose doesn't fit, we're happy to swap it for another size within 30 days of delivery, and you pay the postage to send it back. To exchange an item, start in our returns portal or email support@therawear.com.au.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. REFUNDS

Change-of-mind returns on Australian orders are refunded to your original payment method. International orders can be returned only if the item is faulty, damaged or not what you ordered. If you're in the UK, you can also cancel your order within 14 days of delivery and return unworn items for a refund. Faulty, damaged or wrong items are eligible for a refund or a replacement.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, we’ll process your refund to your original payment method within 10 business days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.